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Want to understand the claim process better?
Report your claim, track status and get expert support across all your policies.
Report your claim, track status and get expert support across all your policies.
Get Expert Assistance for a Smooth and Hassle-Free Process!
- Quick claim reporting
- End-to-end claim assistance
- Support across all insurers
- Dedicated claims specialists
We work with leading insurers
across General, Health and Life Insurance
Select a policy to report a claim
Your policies are shown only after we can identify you, so nothing is listed here yet.
Three ways to pull up your policy
- Enter your mobile number in the form above and we will fetch the policies linked to it.
- Sign in to your PolicyNation account to see every policy you hold with us.
- Have the policy document with you? Send us the policy number and we will take it from there.
Choose a product to get started!
Health Insurance
Get Help with your Claim Request
Health Insurance
Claim Process
- Health insurance card / e-card or policy copy
- Government photo ID (Aadhaar, PAN, Voter ID, etc.)
- Pre-authorization form (provided by hospital/TPA)
- Doctor’s consultation papers & prescriptions.
- Investigation reports (X-ray, blood test, scans, etc.)
Document Checklist
- Visit a network hospital.
- Know your Health Card / Policy Number at the hospital desk.
- The hospital will send a pre-authorization request to the insurer.
- Once approved, the insurer settles bills directly with the hospital.
Required Documents for Claim
Keep these documents ready to ensure a swift and hassle-free settlement process.
Cashless Claim
Health Card
Your digital or physical insurance TPA card provided by the insurer.
ID Proof
Government-issued ID ([Aadhaar Redacted], PAN, Passport, or Driving License).
Hospital Documents
Pre-authorization form, initial diagnosis reports, and doctor's advice.
Pre-Auth Form
Duly filled and signed cashless request form from the hospital desk.
Reimbursement Claim
Original Bills
Itemized hospital bills along with explicit payment receipts.
Discharge Summary
Comprehensive layout of your treatment, dates, and final status.
Prescriptions
Official medical advice for pharmacy items and treatment courses.
Investigation Reports
Lab results, X-rays, MRI reports, and blood test documentation.
Manage your claims easily on the Policynation App
Track claims, upload documents, access policies and get support anytime, anywhere.
- Report claims instantly
- Upload documents securely
- Track claim progress live
- Access all your policies
- Get claim assistance faster
What would you like to do?
How claims process works
Inform Us
Tell us about your claim in just a few details
Share Documents
Upload required documents securely
Insurer Review
We coordinate with your insurer
Claim Support
Our team assists you at every step
Settlement
Claim approved and settlement completed
PolicyNation Claim process
Instant Intimation
Inform your Dedicated Relationship Manager immediately. Or call our 24x7 toll-free support line at 1800-258-5881.
On-Site Support
Our claim specialists will reach your location to handle paperwork, clear hospital backlogs, and coordinate directly with insurers or TPAs.
Document Verification
Our back-office technical experts pre-vet and audit your bills, reports, and claim files to clear out discrepancies before submission.
Express Settlement
Your verified claim transitions through prioritized corporate express lanes to process instant payouts straight to bank channels.
Our Claims Support Performance
We are committed to providing timely assistance and seamless claim support for our customers across India.
6000+
Claims Assisted
50+
Insurance Partners
95%
Customer Satisfaction
24/7
Claims Support
Need immediate assistance?
Emergency 24/7 Roadside & Claim Helpline
Stranded on the highway? Medical emergency? Call our priority hotline for immediate assistance.
Want to raise a claim
Welcome to Claim services
Frequently Asked Questions
Cashless claim approvals typically take between 2 to 4 hours after the hospital or network garage submits all necessary initial documents to the insurer. However, complex medical or accident cases may require additional verification.